Luxury Residences Manager

1 week ago


London, Greater London, United Kingdom The Peninsula London Full time

The Peninsula London is seeking a dynamic and experienced Luxury Residences Manager to join our high-profile flagship hotel and residences in the heart of Belgravia.

As a key member of our Residences Team, you will be responsible for providing exceptional service to our tenants, exceeding their expectations, and ensuring seamless day-to-day operations.

You will work closely with our Concierge Assistants to deliver excellent service, handle requests, and provide detailed information regarding any services offered. You will also anticipate residents' needs and take proactive steps to meet them.

Key Responsibilities
  • Assist residents with services related to their apartments, in accordance with the lease, contractual arrangements, tenant's handbook, and Residences Policies and Procedures.
  • Support the Concierge Assistants in the delivery of manual or otherwise tasks.
  • Handle telephone, email, and in-person requests, providing detailed information about available services.
  • Anticipate residents' needs and exceed their expectations.
Requirements
  • Minimum 3 years of experience in hospitality or residential environments.
  • Excellent command of English language with confident communication skills; a second language would be an advantage.
  • Computer literacy, problem-solving, and multi-tasking skills.
  • UK Driving License and experience driving luxury cars.

We offer a competitive salary range of £60,000 - £80,000 per annum, commensurate with experience, as well as:

  • Excellent salary package.
  • Generous service charge distributed equitably among colleagues.
  • Life Insurance.
  • Enhanced company contribution on pension plan.

Additionally, we provide:

  • Medical cash plans including optical and dental coverage.
  • Enhanced maternity and paternity leave plan.

In recognition of your hard work and dedication, you will enjoy:

  • A state-of-the-art gym, fitness classes, relaxation room, contemplation room, and nursing mothers' room.
  • A colleague restaurant offering healthy and balanced food options 24/7.
  • On-site occupational health and safety nurse and wellbeing education sessions.

We welcome your application and look forward to discussing this opportunity further.



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