Technical Escalator Improvement Specialist

4 days ago

Brighton, Brighton and Hove, United Kingdom Stannah Full time
Job Description:

As a Technical Escalator Improvement Specialist, you will play a pivotal role in driving strategic improvements that elevate the technical knowledge and skills of engineers and field management at Stannah. This role involves collaborative work with engineers, field managers, and suppliers to identify areas for improvement, develop targeted solutions, and implement process enhancements to optimize asset reliability and customer satisfaction.

Key Responsibilities:

  • Analyzing performance data to pinpoint underperforming assets and implementing tailored solutions to drive improvement.
  • Designing and delivering technical training programs for engineers and field managers to address product and skill gaps, thereby enhancing overall field performance.
  • Leading strategic reviews to measure the effectiveness of training and performance improvements, ensuring continuous enhancement.
  • Serving as a technical leader to motivate, coach, and engage branch engineers and technicians, fostering a culture of excellence.
  • Providing assistance to local service branches to diagnose, source parts, and equipment needs.

Requirements:

  • Demonstrated experience in technical service management within the escalator industry, showcasing a deep understanding of the sector.
  • Strong leadership and communication skills, with a focus on coaching and motivating teams to achieve optimal results.
  • A proven track record of delivering technical improvement programs and driving operational performance, leading to tangible improvements.
  • The ability to develop and maintain effective working relationships at all levels, ensuring seamless engagement with technical and service development initiatives.
  • Relevant professional or technical qualifications, including NVQ Level 3 in Escalator Engineering (required) and NVQ Level 4 in Testing and Commissioning (highly desirable).

Compensation and Benefits:

  • A competitive salary of £55,000 - £65,000 per annum, paid monthly, reflecting your expertise and value to the organization.
  • A profit-share bonus scheme, where a percentage of quarterly profits is shared among employees, fostering a sense of ownership and motivation.
  • An impressive holiday package, comprising 25 days annual leave plus bank holidays, allowing you to recharge and maintain a healthy work-life balance.
  • A comprehensive pension scheme, featuring matched contributions and salary sacrifice options, providing financial security and peace of mind.
  • A SimplyHealth Cash Plan, enabling you to claim back health-related expenses, promoting wellness and reducing healthcare costs.
  • A Life Assurance Scheme, providing reassurance for your loved ones in the event of unforeseen circumstances.
  • A Long Service award scheme, acknowledging and rewarding dedicated employees with additional benefits and recognition.
  • A Company Benefits Discount Rewards Scheme, offering exclusive discounts on various products and services, enhancing your lifestyle and savings.
  • An Employee Assistance Programme, addressing mental health and well-being through confidential support and resources.
  • Enhanced maternity and paternity provisions, demonstrating our commitment to supporting employees through life's milestones.
  • A complimentary LinkedIn Learning Account, empowering you to upskill and reskill in pursuit of career growth and personal development.
  • A company-provided vehicle, streamlining your daily commute and enhancing your overall work experience.

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