Customer Support Specialist

2 days ago

Cowdenbeath, Fife, United Kingdom Hemmersbach GmbH & Co. KG Full time
Job Description

Role Overview

We are seeking a highly skilled and dedicated Customer Technical Support Engineer to join our team at Hemmersbach GmbH & Co. KG. As a key member of our support team, you will provide exceptional support services to our clients, ensuring their IT needs are met with efficiency and professionalism.

Key Responsibilities

  • Provide dedicated support services for deskside and print, addressing client queries and issues in a timely and effective manner.
  • Work closely with clients to understand their IT requirements and provide tailored solutions to meet their needs.
  • Collaborate with the Service Delivery Manager, Team Leader, and colleagues to ensure seamless support delivery.
  • Participate in an on-call rota (optional) to provide additional support and ensure business continuity.

What We Offer

As a Customer Technical Support Engineer at Hemmersbach GmbH & Co. KG, you will have the opportunity to make a real impact on our clients' day-to-day working lives. You will be part of a highly committed support team, working in a dynamic and rewarding environment that values your skills and expertise.

Requirements

To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as a strong understanding of IT systems and technologies. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support services, we encourage you to apply for this exciting opportunity.

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