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Resource Team Lead

2 months ago

Hull, Kingston upon Hull, United Kingdom Department for Work and Pensions Full time
Job Summary

This is an exciting opportunity to join the Flexible Resource Team (FRT) at the Department for Work and Pensions. The FRT is a highly adaptable team that responds to planned and unexpected changes in Departmental priorities or surges in work. We are looking for individuals who thrive on variety, manage change well, and are flexible in undertaking different work assignments.

Key Responsibilities

As a Flexible Resource Team Lead, you will be responsible for leading operational teams in a Service Centre environment. The FRT will be deployed on medium to high volume, low complexity work that is easily predictable, such as seasonal spikes in activity. This will involve leading teams in a fast-paced and flexible environment, with frequent changes to workstreams across DWP Directorates.

You will also be responsible for elements of change management and working alongside various senior stakeholders across DWP. These roles are unique and challenging, with the aim of ensuring service delivery to our most vulnerable customers is maintained.

Person Specification

We are looking for individuals who possess the following skills and qualities:

  • A confident, inspirational, and driven leader, able to take charge of situations and provide direction to those around you.
  • The ability to work in a fast-paced, ever-changing environment, working closely as part of a team, with key partners and stakeholders within and outside of the organisation.
  • The ability to work at pace in an environment of frequent change, ambiguity, and lead teams enthusiastically to deliver a quality service to our customers.
  • The ability to interpret complex management information in a clear and concise manner, drawing conclusions and presenting recommendations where appropriate.
  • The ability to work within set rules and processes, setting and monitoring progress against milestones, while still being able to innovate in an ever-changing environment.
  • A focus on building your own and others' capability, continually reviewing learning needs and development to ensure changing business requirements can be delivered professionally at pace.
Behaviours

We will assess you against the following behaviours during the selection process:

  • Leadership
  • Managing a Quality Service
  • Communicating and Influencing
  • Working Together
Benefits

As a Flexible Resource Team Lead, you will receive a salary of £35,711, and the Department for Work and Pensions will contribute £10,345 towards your membership of the Civil Service Defined Benefit Pension scheme. You will also have access to learning and development tailored to your role, an environment with flexible working options, a culture encouraging inclusion and diversity, and an average employer contribution of 27% to your pension scheme.