IT Team Leader
4 weeks ago
We are seeking an experienced IT Team Leader to join our Master Data Management team within Customer Applications and Data. As a key member of our team, you will be responsible for overseeing the Data Stewardship team, as well as a team of Data Analysts and third-party suppliers.
Key Responsibilities:
- Manage the incident management queue within the team, ensuring that offshore contractors meet their SLAs and resolve issues efficiently.
- Build and maintain effective relationships with third-party suppliers, monitoring their performance and addressing any concerns.
- Utilize resource management skills to ensure the team is equipped to handle peaks in demand and that third-party suppliers meet expectations.
- Collaborate with teams across the business to drive the Master Data Management team's success.
About You
We are looking for an individual with excellent organization and flexibility, able to juggle multiple priorities. You should have proven experience in stakeholder and third-party management, as well as resource management. Additionally, you should have:
- Experience in a leadership role with line management responsibilities.
- An understanding of major incident management processes and incident management experience (desirable).
- Knowledge of Master Data Management (desirable).
- Experience in a financial services or insurance environment (desirable).
What We Offer
As a valued member of our team, you can expect a supportive culture, attractive rewards and benefits, including:
- Up to £50,000 annual salary (depending on experience).
- Annual bonus (up to 17.5% of salary).
- Contributory pension scheme, up to 20%, including your 8% contribution.
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme.
- A Family Friendly policy that helps you balance your work and family responsibilities.
- Access to savings at High Street brands, travel and supermarkets.
- £20 contribution to a monthly gym membership subject to T&Cs.
- Health and wellbeing plan - cashback for dentist, opticians, physio and more.
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance.
- Employee Volunteering - volunteer in the community for one day each year.
- Unlimited access to Refer a Friend £500 bonus scheme.
- Life Assurance cover of 4 x salary.
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
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