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Payroll Specialist
2 months ago
We are seeking a highly skilled Payroll Advisor to join our team at THE CHARALLE GROUP. As a Payroll Advisor, you will be responsible for providing payroll support to our clients, ensuring timely, accurate, and secure management of client payrolls.
Key Responsibilities:- Work in a team environment alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed efficiently.
- Own and take responsibility for the client journey, ensuring service excellence and meeting service level agreements.
- Answer client queries about their Payroll systems via email and telephone, striving for client advocacy and first contact resolution.
- Liaise with internal stakeholders to help manage client payrolls.
- Use the CRM to record details of all client interactions.
- Possess full awareness of specific client requirements and ensure these are documented within the payroll system.
- Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies, and procedures.
- Conduct account client reviews.
- Raise system bugs and improvement ideas with technical support.
- Knowledge sharing with peers to create a team of payroll experts.
- Coach and mentor Payroll Assistants, helping them become payroll system subject matter experts.
- Work closely with payroll processors based in India.
- Share ideas to help improve processes.
- Learn from experienced Strategic Payroll Managers to become a subject matter expert.
- Maintain a working knowledge of current statutory and legislative compliance.
- Previous experience working in Payroll, at Administrator or Advisor level.
- CIPP or equivalent qualifications are desirable.
- Excellent ability in building positive customer relationships.
- Excellent interpersonal and communication skills.
- HR expertise or alternate platforms (desirable).
- Experience of operating within an outsourcing service provider (desirable).
- Eager to learn and develop.
- Great coaching and mentoring skills.
