Planner/Works Coordinator

4 weeks ago

Crawley, West Sussex, United Kingdom Mears Full time

About the Role

We are seeking a skilled Planner to join our team at Mears, working alongside Crawley Council in a stable and profitable contract. As a Planner, you will be responsible for delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

A key aspect of this role is supporting residents with reactive repairs and maintenance across our portfolio of properties. You will be part of a local repairs team, ensuring that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives, and all works are carried out with minimal average turnaround time.

Key Responsibilities:

  • Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer-focused repairs service, and that performance targets are met/achieved.
  • Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately, and schedule of rate codes are inputted correctly.
  • Monitor and update repairs on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs, and all follow-on jobs are actioned by the end of each day.
  • Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders.
  • Work with all team members, including administrators, operatives, supervisors, and subcontractors, to ensure an efficient and productive service is delivered to service users and clients and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
  • Follow and support policies, procedures, initiatives, and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your manager where damages occur.

Requirements:

  • Schedule work orders through in-house appointment systems.
  • Previous experience in planning within a Social Housing environment.
  • Good verbal and written communication skills.
  • Good time management, planning, and organizational skills.
  • Good on computerized systems.
  • Good customer service skills.

Benefits:

  • 25 days annual leave plus bank holidays.
  • Annual Mears Fun Day.
  • Volunteering Leave.
  • Staff perks with Mears Rewards.
  • Family-friendly policies.

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