IT Service Delivery Specialist

4 weeks ago

Leominster, Herefordshire, United Kingdom Kingspan Full time
Job Title: IT Service Delivery Technician

We are seeking a highly skilled IT Service Delivery Technician to join our team at Kingspan Insulation. As a key member of our IT department, you will be responsible for delivering exceptional technical support to our global operations.

About the Role:

This is an exciting opportunity to work with a leading manufacturer of high-performance rigid insulation in the construction industry. As an IT Service Delivery Technician, you will be part of a collaborative and entrepreneurial team that is passionate about delivering better buildings for a better world.

Main Responsibilities:
  • Work closely with the Service Delivery management team to agree on common standards and practices, and deliver against those standards to ensure the achievement of departmental objectives.
  • Ensure that all tickets are handled according to agreed procedures, and that documentation of supported components is available and in an appropriate format.
  • Provide detailed documentation and guidance to all users on the effective use of systems and products where required.
  • Identify and implement workarounds where required, and propose, discuss, and evaluate potential solutions with other resolver teams, including 3rd parties.
  • Perform onsite hardware and software fixes, and where necessary, workarounds, across multiple sites.
  • Assist with other projects and activities within the Division as appropriate.
  • Maintain the IT knowledgebase through clear and accurate documentation of systems and related business procedures.
  • Identify and work towards service improvements.
Requirements:
  • ITIL Foundation certificate
  • English Language and Mathematics at GCSE (new grades 9-4 or GCSE A*-C; 'O' level A-C or CSE 1)
  • Any IT-related qualifications
  • Ability to handle difficult and demanding customer environments and pressurised workload
  • Ability to mentor and train junior members of the team
  • Excellent numeracy skills and experience of using spreadsheets, with a good understanding of Office 365 and Exchange online
  • Understanding of VM ware, WAN and LAN environments, MPLS and VPN fundamentals, and Microsoft Active Directory
  • Detailed understanding of client hardware and operating system to effectively troubleshoot problems
  • Mobile technologies
  • Unified communications
  • Strong attention to detail and organisation skills, with the ability to identify, analyse, and solve problems
  • Ability to work under pressure and achieve results
  • Full UK Driving Licence
What We Offer:
  • 25 days Annual Leave (Plus Bank Holidays)
  • Profit Related Bonus
  • Contributory pension scheme
  • 4 x salary Life Assurance
  • Enhanced Maternity, Paternity & Adoption Leave
  • Buy & Sell Annual Leave
  • Service Recognition Rewards
  • Supported Professional Development

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