Senior Contract Coordinator
4 weeks ago
We are seeking a skilled Contract Administrator to support our Contract Operations team in Hemel Hempstead, UK. As a key member of our team, you will be responsible for the creation of new support and maintenance proposals, administration of contracts within Astea, and preparation of contract renewal quotations.
Key Responsibilities
- Proactively manage and administer contracts within Astea, ensuring timely communication with clients and stakeholders.
- Prepare and send contract renewal quotations, ensuring 90 days' notice prior to expiry.
- Collaborate with internal teams to ensure seamless contract management, including updating contracts databases and managing contract costs.
- Provide accurate and timely contract revenue and profitability forecasts, ensuring alignment with business objectives.
- Monitor and report Service Level Agreement (SLA) performance to the management team, identifying areas for improvement.
- Manage and process contract costs, ensuring a three-way match with accounts.
- Respond to contract queries from customers and internal departments, resolving complaints and issuing credit notes as necessary.
- Improve operational processes and activities to maximize operational efficiency, ensuring compliance with company policies and procedures.
Your Profile
- Previous experience in an Operational/contracts environment, with a strong understanding of financial data and reporting.
- Highly numerate and organized, with excellent communication skills and a proven ability to work effectively in a team.
- Intermediate or advanced knowledge of Microsoft Office, particularly Word and Excel, with a focus on data analysis and reporting.
As a valued member of our team, you will enjoy a competitive salary and benefits package, as well as opportunities for professional growth and development. We prioritize employee well-being and offer a supportive working environment, with a focus on work-life balance and employee satisfaction.
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