Operational Support Assistant

18 hours ago


Hull, Kingston upon Hull, United Kingdom Ideal Heating Full time
Operational Support Assistant (Customer Scheduler)

Ideal Heating requires an Organizational Support Professional to help manage customer-related operations.

The successful candidate will be responsible for answering customer calls, resolving queries, and optimizing schedules for appointments.

Main Responsibilities:
  • Answer customer calls and resolve queries
  • Optimize daily schedules for appointments
  • Highlight potential issues and provide solutions to customer complaints
  • Liaise with engineers and management regarding challenges
  • Maintain a high visits per day rate and effectively utilize available resources
Requirements:
  • Excellent customer service and communication skills
  • Strong time management and organizational abilities
  • Familiarity with computer-based systems
  • Able to work well under pressure and meet deadlines
Working Hours and Salary:

Winter hours: 40 hours per week; Summer hours: 36 hours per week, with 1 in 4 Saturdays and a day off in lieu. The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience.



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