Customer Experience Representative

3 weeks ago


Blandford Forum, Dorset, United Kingdom C&O Tractors Full time

We are seeking a highly motivated and skilled professional to join our team as a Customer Experience Representative at C&O Tractors.

About the Role

This is an exciting opportunity for a dedicated individual to provide exceptional product sales support and demonstrations to our sales team. As a key member of our team, you will work closely with customers and suppliers to achieve key targets and deliver revenue and profitability in line with company expectations.

The successful candidate will be responsible for:

  • Demonstrating new tractors, harvesters, and precision farming equipment to showcase their features and benefits;
  • Providing technical support to our Service Department, ensuring seamless customer experience;
  • Contributing towards the achievement of sales targets through effective communication and collaboration with the sales team;
  • Ensuring high levels of customer satisfaction by delivering excellent product installations and presenting machinery and equipment in a professional manner;
  • Managing the company demonstration fleet, providing sales support at promotional events, and establishing positive business and customer relationships.
Key Responsibilities

In addition to the above responsibilities, the successful candidate will also be required to:

  • Maintain accurate records of customer demonstration activity;
  • Produce monthly activity reports to track progress and identify areas for improvement;
  • Effectively communicate with the sales team, management, customers, colleagues, manufacturers, and suppliers;
  • Work closely with our Marketing team to ensure full customer reach and raise brand awareness.
Benefits

We offer a competitive salary package that includes:

  • A salary range of $60,000 - $80,000 per annum, depending on experience;
  • A company car for business use;
  • A company pension scheme;
  • An employee discount scheme;
  • On-site parking facilities.

Our ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we would love to hear from you



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