Director of Travel Operations
4 weeks ago
As the Director of Travel Operations, you will oversee the management of our IT services, ensuring seamless operations and exceptional customer experiences. Your expertise in incident, change, and problem management will be instrumental in maintaining our high standards of service delivery.
Key Responsibilities
- Supervise Incident, Change, and Problem Management: Provide oversight and direction for handling incidents, changes, and problems within the IT team.
- Oversee Escalation Management: Set Goals and Conduct Performance Reviews: Establish team goals and regularly assess individual and team performance through reviews.
- Facilitate Mentoring and Cross-Training: Collaborate with other IT teams to promote mentoring and cross-training opportunities.
Requirements
- Proven Expertise in Incident, Change, and Problem Management: Extensive experience in managing processes related to incident response, change management, and problem resolution.
- Comprehensive Cybersecurity Incident Management: Skilled in investigating and managing major and complex cybersecurity incidents from start to finish.
- Applicants must hold a UK passport and be able to travel freely throughout the EU.
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Director of Travel Operations
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