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Technical Services Director

2 months ago

Warrington, Warrington, United Kingdom Cloud Decisions Full time
About Cloud Decisions

We are a fast-growing enterprise cloud provider, offering fully managed cloud environments and connectivity services. Our team is passionate about delivering exceptional customer service and is committed to helping our clients achieve their goals.

Job Summary

We are seeking an experienced Technical Services Manager to join our team. As a Technical Services Manager, you will be responsible for leading our technical team, driving support processes, and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities
  • Team Leadership: Build, manage, and motivate our technical team, fostering a supportive and productive work environment.
  • Service Excellence: Develop and implement strategies that drive efficiency and ensure the highest standards of customer service.
  • Cross-Department Collaboration: Work closely with all departments to stay informed and ensure a seamless service experience for our clients.
  • Problem Solving: Tackle a variety of challenges with analytical thinking and a proactive approach.
Requirements
  • Experience: A minimum of 3 years in a similar MSP role, ideally with cloud solutions, and a track record of managing technical teams.
  • Technical Expertise: Strong background in troubleshooting and resolving complex technical issues, with a solid understanding of cloud products and the industry.
  • Communication Skills: Highly articulate, with excellent written and verbal communication abilities.
  • Passion & Drive: High energy, self-motivated, and a genuine interest in technology and business.
  • Leadership: Proven ability to build and nurture a cohesive team, guiding them to success.