Retail Store Director

1 month ago


Cardiff, Cardiff, United Kingdom M&S Opticians Full time

M&S Opticians is committed to providing a complete eye and hearing care service for our customers. We are seeking an experienced and skilled professional to join our team as the Assistant Shop Manager in our busy practice.

About the Role:

  • You will be responsible for leading and managing a team of optometrists, hearing aid audiologists, and optical assistants to deliver exceptional patient care and service.
  • You will drive business growth through effective marketing strategies and collaborate with senior management to achieve this goal.
  • You will pull the right levers to drive profitability and ensure the store operates efficiently.

Key Responsibilities:

  • Leadership and Team Management: Lead, motivate, and manage a team of optometrists, hearing aid audiologists, and optical assistants to ensure the highest standards of patient care and service delivery.
  • Customer Journey: Ensure an exceptional customer journey by maintaining a welcoming and professional atmosphere, addressing patient inquiries and concerns, and ensuring timely and accurate service.
  • Financial Management: Pull the right levers to drive your store's KPIs, ensuring the store is profitable.
  • Business Development: Drive brand awareness through in-store marketing activity. Collaborate with senior management to develop and execute business strategies aimed at expanding the practice's patient base and market presence.

Requirements:

  • Proven experience in an optical role, preferably as a supervisor or team leader.
  • Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
  • Excellent communication and interpersonal skills to effectively interact with patients and staff.
  • Solid understanding of practice operations, industry regulations, and business development.
  • Professional demeanor and a commitment to delivering outstanding patient care.

Benefits:

  • Competitive salary: £30,000 - £40,000 per annum.
  • Company pension.
  • Employee discount schemes.
  • Canteen.


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