Quality Assurance Specialist
2 weeks ago
Quality Assurance Specialist
This role sits within the quality assurance team at OVO Energy Solutions, where we install energy efficiency measures in domestic properties through commercial contracts secured with social housing providers and other partnerships.
The successful candidate will be responsible for creating process documentation, maintaining a document register, and supporting the business in creation and review of processes.
Key Responsibilities:
- Document Management - Maintain a document register to control the suite of documentation for the business.
- Process Creation - Development of process maps and supporting documentation.
- Support the business in maintaining records relating to risk and change management.
- Complete assurance reporting.
- Customer Service - Support Assurance team in handling customer calls and complaints when required.
Requirements:
- Experience in creating process maps and process documentation.
- Strong IT skills specifically in spreadsheets with ability to create reporting.
- Strong communication and presentation skills.
- Ability to work well on own initiative and as part of team.
- Attention to detail.
- Self-motivated and assertive.
What We Offer:
- A competitive salary between £25,000 and £28,000.
- An on-target bonus of 15%.
- A range of green benefits and progressive policies to help you feel like you belong at OVO.
About OVO Energy:
OVO Energy is a leading energy company on a mission to solve one of humanity's biggest challenges, the climate crisis. We're committed to creating a diverse and inclusive workplace where everyone belongs.
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