Clinical Administrator/Receptionist

4 days ago


Bury, Borough of Bury, United Kingdom Northern Care Alliance NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Clinical Administrator/Receptionist. This role will provide administrative support to the Physiotherapy Service at Fairfield General Hospital, ensuring a seamless patient experience.

Key Responsibilities
  • Provide exceptional customer service to patients, visitors, and staff, responding to queries and resolving issues in a timely and professional manner.
  • Manage patient bookings, referrals, and case notes, ensuring accurate and efficient processing.
  • Operate the patient booking system, offering patients a choice of appointments based on location, waiting times, and clinician availability.
  • Monitor and maintain stock levels of stationery and office supplies, ensuring a well-stocked and organized workspace.
  • Process mail, email, and telephone messages, prioritizing tasks and managing competing demands.
Requirements
  • GCSE level or equivalent in Mathematics and English.
  • Computer skills qualification, such as ECDL or CLAIT.
  • Customer Service or Administration qualification, such as NVQ.
  • Working knowledge of Microsoft Office Outlook, Word, and Excel.
  • Knowledge of Information Governance and confidentiality.
About Us

The Northern Care Alliance NHS Foundation Trust provides hospital and integrated health and social care services to over one million people across Greater Manchester. We are committed to delivering high-quality care and working closely with local authorities and partners to enhance the health of our population.

We offer a competitive benefits package, including a generous annual leave allowance, flexible working opportunities, and protected hours for health and wellbeing activities. Join us and be part of a team that makes a difference in the lives of our patients and communities.



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