Operational Excellence Lead
7 days ago
About the Role:
This is a full-time position that requires excellent communication and analytical skills. You will be responsible for analyzing business process requirements, determining operational objectives, gathering requirements, and creating project specifications and workflow diagrams.
Key Responsibilities:
- Analyze business process requirements through testing, business consulting, and support services.
- Determine operational objectives by studying business functions.
- Gather Requirements from Sales, Client Services, and Client teams.
- Create and maintain project specifications and workflow diagrams describing the overall solution.
- Assist in developing Statements of Work and/or Change Requests; and create and maintain Business Requirements Documents.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and benchmarking state-of-the-art practices.
- Perform data analysis and documentation through identifying potential areas of automation and re-engineering underlying business processes.
Requirements:
- Bachelor's degree in a science or business field or 3-5 years of business analyst, systems analyst, or related work experience; or a suitable combination of education and experience.
- Experience working for a Business Process Management or Software Development company.
- Ability to read and interpret documents such as company policies; ability to write routine reports and correspondences; can professionally present themselves orally or verbally.
- Experience with Microsoft Office, including Microsoft Word, Microsoft Excel, and Microsoft Outlook; ability to develop and maintain SQL Queries.
Salary: $100,000 - $130,000 per year, depending on experience.
Location: Hybrid Remote, with periodic visits to our Bristol PA office.
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