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Head of Operations and Security

2 months ago

Canterbury, Kent, United Kingdom AKON Security Full time
Job Description

Job Title: Head of Operations and Security

Job Summary:

Akon Security is seeking a highly skilled and experienced Head of Operations and Security to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our security services, ensuring that our clients receive the highest level of service and that our operations are run efficiently and effectively.

Key Responsibilities:

  • Plan and direct the local operations of our security personnel to ensure compliance with standards and operating procedures.
  • Undertake site visits and building walks to monitor, support and direct security employees.
  • Keep local records of your visits, findings, and corrective actions for audit purposes.
  • Resolve all operational problems within your operational area and prepare responses within established timeframes to all service complaints.
  • Provide monthly data for measuring the performance of the contract (KPIs) and compliance with operating procedures.
  • Manage your area of responsibility, including providing support, absence management, recruitment, and rewarding employees as appropriate and conducting any employee disciplines or grievances in compliance with company procedures and your delegated HR authority level.
  • Be responsible for managing and furthering your knowledge and understanding of the overall running and implementation of any operating systems and/or software programs used by the company and all Akon Staff.
  • Be responsible for the management of shift patterns, the authorizing and planning of staff leave and management of sickness absence.
  • Comply with all company policies and procedures relating to the role including laws and regulatory influences.
  • Attend local reviews and complete monthly variance reports on the performance of the contract and implement corrective actions to address adverse performance.
  • Undertake and implement one-to-one RPD assessments, and care visits for all staff, identify and respond to employee/subcontractor training needs.
  • Adhere to Health and Safety ensuring that risk assessments are kept up to date and held locally for all security staff to refer to and at Head Office for reference.
  • Ensure that the Company's Equal Opportunity and Diversity policies are always implemented.
  • Maintain operational systems to meet the requirements of the company quality system and Industry Standards.

Requirements:

  • 1 year experience of frontline Door Supervision or a Security Guarding is essential, a CCTV Licence would be beneficial.
  • A two-year Full Clean UK Driving licence is required.
  • 5-year checkable work history or evidence to support any period of unemployment, self-employment or time spent in full-time education during that period.
  • Flexible and adaptable.
  • Experience with multiple office technology and software applications including Microsoft Office.

Benefits:

  • 28 days paid holiday including public holiday + 2 paid customary days.
  • Options pension scheme with excellent employer contribution.
  • Medical plan for the member of staff (after successful completion of the Probation Period).
  • A range of valuable medical and discount schemes through HIVE360.
  • Free uniform and PPE/equipment required to carry out this role will be provided.
  • Free Continued Professional Development by way of courses needed or required for the role.
  • Free on-site parking at Security House, during your shift.
  • Support Network.