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Senior Team Manager

1 month ago


Wrexham, Wrexham, United Kingdom NEC Full time

Job Title: Senior Team Manager

Job Summary:

We are seeking a Senior Team Manager to lead our Discretionary Assistance Fund (DAF) team. The successful candidate will be responsible for managing the team's performance, improving processes, and ensuring excellent customer service.

Key Responsibilities:

  • Lead the DAF team to achieve high performance standards
  • Develop and implement process improvements to enhance team efficiency
  • Provide excellent customer service through phone, email, and online support
  • Support the DAF Service Manager in monitoring team performance and identifying areas for improvement
  • Maintain a high level of communication with team members and stakeholders

Requirements:

  • Leadership experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to analyze data and identify areas for improvement
  • Knowledge of business processes and operations

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment