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Quality Assurance Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom Greenbean Full time
Quality Compliance and Training Analyst Role

We are seeking a highly skilled Quality Compliance and Training Analyst to join our team at Greenbean on a fixed-term contract. This role is a fantastic opportunity to make a significant impact on our customer outcomes and contribute to the success of our Client Solutions team.

Key Responsibilities:

  • Maintain and deliver a robust quality assurance framework for the Client Solutions team.
  • Conduct regular reviews of customer interactions, including live chat, Jira messaging, phone calls, and emails, to ensure high-quality service delivery.
  • Produce detailed feedback summaries highlighting areas for improvement and reinforcing positive feedback.
  • Support the Client Solutions team with ongoing learning needs through ad-hoc training and coaching.

Requirements:

  • Proven track record of delivering high-quality work in a similar role.
  • Excellent understanding of wrap platforms and financial services legislation.
  • Strong collaboration skills, with the ability to work closely with people leaders and individuals to share quality results.

What We Offer:

  • Competitive salary with annual reviews.
  • 10% non-contributory employer pension.
  • Annual performance-linked bonus.
  • Group income protection.
  • Life assurance.
  • Potential for hybrid working opportunities.
  • 25 days holiday plus bank holidays.
  • Increased holidays with length of service.
  • Holiday trading scheme.
  • Private medical insurance.
  • Pantry stocked with free food and snacks.
  • Discounted gym memberships.
  • Cycle-to-work scheme.
  • Employee assistance programme with confidential counselling.
  • Support from trained mental health first aiders and menopause ambassadors.