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Site Operations Manager
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About the Role
We are seeking a highly skilled and experienced Site Manager to join our team at the Lenton Household Waste Recycle Centre. As a key member of our operations team, you will be responsible for ensuring the safe and efficient running of the site, delivering high levels of customer satisfaction, recycling, and operational efficiency.
Main Responsibilities
- Ensure the site achieves high levels of customer satisfaction, recycling, and operational efficiency.
- Deliver a safe and efficient operation through ensuring that safe working practices are observed and Health and Safety legislation adhered to.
- Control, coordinate, and supervise the safe and efficient day-to-day operations of the recycling centre in accordance with Site Permit conditions and Company policies and procedures.
- Responsible for ensuring that team members are on site at their respective starting times and for allocating the resources of the team, against pre-determined plans, to ensure that targets are met.
- Induct and train new employees, temporary workers, and visitors.
- Ensure that all team members complete their allocated tasks to the standards required within the contract and expected by the Company.
- Complete daily paperwork or tablet-based paperwork as necessary, ensuring all details are correctly entered and filed.
- Ensure good communications with the Contract management team, including raising concerns where standards are not being met and being responsive to operational needs.
- Responsibility to ensure daily site checks are undertaken and reported promptly on opening of the site and that all machine operators undertake and report plant defect checks prior to operating mobile plant.
- Carry out duties using a rubber duck plant machine as required. Appropriate training will be provided for the successful candidate if they do not already hold this licence.
- Undertake or take part in investigations for Health and Safety or HR related issues.
- Assist and guide members of the public.
- Undertake housekeeping duties alongside the team to ensure the site and offices are clean and tidy, in accordance with site requirements.
- Sort waste to extract recyclables and maintain their quality.
- Assist in the continuous improvement of customer satisfaction and site recycling rates.
- Create and maintain effective working relationships with management, colleagues, and site users.
- Report near misses in line with Company procedure.
- Manage confrontation when implementing the acceptance procedures for the HWRC.
- Undertake any other reasonable requests, as deemed necessary.
Key Skills and Experience
- Good organisational skills and experience of undertaking basic administration tasks.
- Ideal candidate will have previous experience of supervising a team and be able to communicate work instructions in a clear manner.
- Experience of working outside and assisting the public, together with an appreciation of the working environment is preferable.
- This role will be customer facing so good communication skills are essential.
- COTC qualification preferred but training can be provided.
- Experience of using heavy plant equipment such as an excavator/rubber duck preferred, although training can be provided.