Debt Recovery Specialist

Job Overview:

This position involves the management of accounts receivable to ensure timely payment from customers.

Main Responsibilities:

• The AR / Credit Controller will be responsible for proactive collection of payment on AR debt across designated customer accounts.
• Timely identification of risks due to late/non payment, escalating to AR management and relevant sales contacts.
• Collate and communicate customer remittances to the cash allocation drive to ensure timely cash allocation and appropriate customer ageing.
• Maintain records of invoices, debits, and credits, with latest actions, owners and next steps to secure resolution/payment.
• Identify and communicate any customer disputes/debits relating to price, shortage or QA issues and work with sales and the customers to resolve, identifying root cause, working with Team Leader and sales to ensure future instances are mitigated.
• Create and influence sales to approve credits in a timely manner where applicable to enable prompt resolution of any payment disputes.
• Chase repayment of invalidated customer claims/deductions.
• Review and maintain customer held order process, timely communication and decision making on the use of held orders to leverage customer payment, working collaboratively with sales to ensure wider business objective and relationships are taken into consideration.
• Review and support process to recommend changes to collections strategies and procedures as needed.

Location: Gloucester, UK

Salary: £35,000 - £40,000 per annum (dependent on experience)