Store Manager
4 days ago
Moss is a leading menswear brand with a rich history of over 170 years. Our vision is to be admired for our craft, experience, and sustainability. We strive to be desired by our customers and loved by our people.
Job DescriptionWe are seeking an experienced Retail Manager to lead all aspects of store performance. As a key ambassador for the Moss brand, you will be responsible for delivering a high level of operational efficiency and commercially driving the business forward.
Key Responsibilities:- Customer Experience: Showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard.
- Team Leadership: Lead and develop the team through regular coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
- Product Knowledge: Have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and use this to tailor the customer experience.
- Operational Excellence: Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
- Visual Merchandising: Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial.
- Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
- Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Experienced in creating diverse and brand-aligned visual displays.
- Understanding of retail business growth strategies.
- Reflects the aesthetic of Moss through personal style and presentation.
- Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
- Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
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