Transportation Manager

3 weeks ago


Feltham, Greater London, United Kingdom ALS Recruiting Ltd Full time

ALS Recruiting Ltd is seeking a Transportation Manager to oversee Air Freight accounts from start to finish, ensuring excellent customer service and building strong relationships through consistent, high-quality service delivery.

Key responsibilities include:

  • Oversight of all bookings from initiation to completion for assigned customers
  • Development and maintenance of strong relationships with allocated customers
  • Issuance of booking instructions to overseas offices
  • Handling both import and export bookings, accepting orders from customers or overseas offices and ensuring successful door-to-door delivery
  • Provision of proactive updates to customers on shipment status, managing exceptions and resolving issues as they arise
  • Processing UK Customs clearances and management of other sites involved in the shipment
  • Development of processes and tools to enhance customer communication
  • Taking and handling customer inquiries promptly, ensuring timely and accurate billing and accruals
  • Assumption of full responsibility for handling all aspects of the file from booking to invoicing

Key skills required include:

  • A strong background in Air Freight Forwarding, with knowledge of both imports and exports
  • A comprehensive understanding of the entire Air Freight process from start to finish
  • Excellent communication skills in both written and spoken English
  • Strong interpersonal abilities, capable of building and maintaining client relationships
  • Meticulous attention to detail with a focus on achieving results
  • Ability to prioritize tasks, work under pressure, and act independently when necessary

The salary range is £30,000 - £40,000 + Annual Bonus, and the employee enjoys 25 days + Bank Holidays.



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