Senior Business Intelligence Analyst

3 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Connect Health Full time
About the Role

As a Senior Forecasting and MI Analyst at Connect Health, you will be responsible for leading a talented team in providing critical insights to senior stakeholders within the Contact Centre. Your role will involve envisioning future scenarios, mitigating risks, and enhancing overall performance.

Why Connect Health?

Hybrid Work Environment: Enjoy the best of both worlds – work from our vibrant Newcastle office and remotely.

Impactful Work: Your analyses directly influences patient outcomes and business success.

Workforce Planning: Be part of our Contact Centre Workforce Planning team, ensuring the right people are in the right place at the right time.

Your Day-to-Day:

Lead Excellence: Inspire and guide our Forecasting and MI Analysts to deliver top-notch insights.

Data Detective: Dive into historical call, email and appointment data, uncovering key performance drivers and patient experience influencers.

Actionable Insights: Translate data into actionable recommendations, empowering decision-makers.

Accuracy Champion: Monitor and provide feedback on forecast accuracy.

Collaborate Across Teams: Work closely with Operations, Change, PMO, and Finance teams to gather relevant data and understand business dynamics.

KPI Tracking: Create insightful reports and dashboards to track performance metrics.

Data Storyteller: Transform complex data into a compelling narrative, helping the business identify improvement areas.

What You'll Bring to the Role:

  • Proven experience in forecasting & data analysis within a Contact Centre, or a similar analytical role.
  • Strong statistical proficiency (because numbers are your playground).
  • Good understanding & experience working on other Contact Centre activities (scheduling, Real Time Management etc.).
  • Passion for making a difference in patients' lives.

Desirable:

  • Familiarity with healthcare data (bonus points if you've danced with patient records).
  • A curious mind and a knack for turning data into actionable wisdom.

What You Will Benefit From...

Working within a dynamic group of pioneering clinicians and support service colleagues, you will learn from and with them and be proud when you inspire and develop others from your expertise too.

The below are the added extras to our commitment to being a great place to work.

  • Up to 30 days' holiday (plus public holidays) and an extra day for your Birthday.
  • A minimum of 5% of working time devoted to your personal development with an in-house Learning and Development Academy offering a wide range of career pathway development opportunities.
  • Save pennies through accessing excellent discounts via our own shopping discounts portal, access to health service discounts and a Blue Light Card.
  • Participate in our cycle to work and/or smart tech salary sacrifice schemes, and/or savings club.
  • Access our employee assistance programme.
  • Be reimbursed for professional membership fees that are a requirement of your role.
  • Group life cover.

What You Need to Know About Connect Health...

Connect Health has provided community services in partnership with the NHS since 1993. We have forged strong links with acute, primary care and voluntary sectors, maximising estates, innovating the use of systems and technology, personalising patient tools whilst mastering data collection and use to improve quality. We get excited by what we do and focus our efforts on our six strands of excellence: Value, Partnership, Infrastructure, Innovation, Outcomes and Quality.

We have one vision, and that is to help people improve their quality of life. We are dedicated to making NHS services work well for patients – we believe passionately in the NHS and its aims and philosophy. Our services are designed to focus on the patient experience and what really makes a difference to them.

Ready to Shape Healthcare?

Apply now and be part of a team that's revolutionising patient care through data-driven insights. Your expertise matters – let's make a difference together.

Our People are important to us, you will be empowered, cared for, and rewarded.

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