Marlow Store Director

3 weeks ago


Marlow, United Kingdom Jigsaw Online Full time

Deliver Exceptional Customer Service as a Jigsaw Online Store Manager

We're looking for a Store Manager who is passionate about delivering exceptional customer service and maintaining excellent store standards. As a key member of our team, you'll be responsible for driving local initiatives, developing strong relationships with top customers and inspiring the growth and development of your team.

Key Responsibilities

  1. Develop a strong personal relationship with your store's top customers to maintain strong brand engagement.
  2. Have an omnichannel mentality - Delight our customers through all our channels – Store, Tablet, One Stock and Click & Collect.
  3. Inspire the growth and development of your teams through regular performance reviews.
  4. Optimise the in-store experience by ensuring team members are efficient in all operational tasks, utilising Brand Best Practice – driving an action-led approach vs problem-driven one.
  5. Effectively manage your payroll budget to deliver wages to sales budget for your store.
  6. Feel empowered to make brave decisions that deliver commercial excellence, ensuring that promotions, sales and visual merchandising guides are carried out to brand standards.
  7. Work with KPIs to evaluate the store's performance and identify development areas.
  8. Ensure that the store complies with requirements in all areas of operational activity, policy and procedure with specific regard to stock and cash security.

The Successful Candidate

  • Experience in team management.
  • A strong commitment to customer service and maintaining excellent store standards.

What We Offer

  • Fantastic staff discount schemes – up to 50% (and 70% on 5 items per season).
  • Generous seasonal uniform allowance.
  • Access to the Retail Trust, our renowned industry benefits provider, for a whole host of resources, support and discounts.

£40,000 - £55,000 per annum, depending on experience.


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