IT Service Management Lead

1 week ago


Leeds, Leeds, United Kingdom University of Leeds Full time

IT Service Management Lead

This role will be based on the university campus, with the opportunity to work in a hybrid manner. The University of Leeds is one of the top 135 universities in the world, with a truly global community and a strong tradition of academic excellence.

As the IT Service Management Lead, you will be accountable for the implementation and management of the end-to-end Problem Management process. The successful candidate will have experience of delivering organisational wide change programmes and excellent communication and influencing skills.

The role involves engaging with a wide range of stakeholders in IT, implementing and managing an effective Problem Management process. The IT Service Management Lead will play a pivotal role in ensuring IT delivers on the University's strategic aims and objectives and supporting the IT Leadership team with the implementation of continual improvement.

What we offer includes:

  • 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom
  • Generous pension scheme plus life assurance
  • Health and Wellbeing: Discounted staff membership options at our state-of-the-art Campus gym
  • Personal Development: Access to courses run by our Organisational Development & Professional Learning team
  • Access to on-site childcare, shopping discounts and travel schemes


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