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Head of IT Systems and Software
1 month ago
Company Overview:
Nextech is a leading Managed Service Provider (MSP) based in Manchester, dedicated to delivering exceptional IT services and solutions to a diverse client base. Our commitment to innovation and excellence ensures that we stay ahead in a competitive market, providing top-notch support to our clients.
Job Summary:
We are seeking an experienced IT professional to lead our internal Professional Services Automation (PSA) software, ensuring they effectively support business operations and drive growth. The ideal candidate will have a strong background in systems administration and project management, with experience in migrating PSA's, particularly within the Datto Autotask ecosystem.
Key Responsibilities:
- Internal System Management: Oversee our internal PSA systems, ensuring they are secure, stable, and compliant with industry standards.
- Project Leadership: Lead system upgrades, new implementations, and process improvements, ensuring seamless integration and minimal disruption to operations.
- Stakeholder Collaboration: Work closely with internal departments to understand their IT needs and implement solutions that enhance business operations.
- Vendor Management: Manage relationships with software providers, including negotiating contracts and ensuring optimal service delivery.
- User Support and Training: Provide training and support to staff to maximise the effective use of IT systems, including the creation of user guides and documentation.
- Data Management: Ensure all company data within the CRM is accurate, up-to-date, and properly maintained.
- Risk Management: Identify and mitigate system-related risks, ensuring business continuity and robust data security measures.
- Reporting: Produce detailed IT reports for senior management, highlighting key metrics, system performance, and project statuses.
Qualifications:
- Experience: Several years of experience in an MSP or similar environment, with a strong background in systems administration and project management.
- Technical Expertise: In-depth knowledge of PSA software / systems, particularly within the Datto Autotask ecosystem.
- Project Management: Proven experience in leading IT projects from conception through to implementation and ongoing support.
- Communication Skills: Strong interpersonal skills, with the ability to communicate effectively across all levels of the organisation.
- Problem-Solving: Demonstrated ability to analyse and resolve complex technical issues.
Desired Attributes:
- Proactive and Innovative: A forward-thinking approach with a focus on continuous improvement.
- Analytical Abilities: Strong decision-making skills, with the ability to make informed choices under pressure.
- Team Collaboration: Ability to work collaboratively with cross-functional teams to achieve business objectives.
- Commitment to Growth: A passion for continuous learning and professional development.
What We Offer:
A competitive salary of £50,000 per annum. A vibrant and collaborative working environment in Manchester. Opportunities for continuous professional development and career growth. A comprehensive benefits package, including pension and flexible working arrangements.
