Senior Operations Delivery Manager

4 days ago


Reading, Reading, United Kingdom Three Full time
Job Description

We are seeking a Senior Operations Delivery Manager to join our team at Three. In this role, you will be responsible for leading a team of Service Readiness Managers and developing relationships with partners. You will also provide advice and support on operational requirements, assessments, and compliance of operational services.

Key Responsibilities:
  • Operational Delivery of Technology (30%): You will lead the delivery of technology projects and ensure they are completed on time and within budget.
  • Service Acceptance/Readiness (30%): You will work closely with partners to ensure they are ready to operate changes to the service when it has been deployed.
  • Managed Services Tendering (30%): You will develop and maintain relationships with partners as business owner of operational aspects of all tender management processes.
  • Service Operations Strategy (10%): You will apply ITIL Service Strategy and Design approach to operational services and ensure interoperability across all Three's services.
Required Skills and Qualifications:

To be successful in this role, you will need to have clear experience of your domain with knowledge of technologies, frameworks, and standards. You should also have experience of managing service delivery in a multi-partner/vendor environment and leading teams in the operational delivery of major Transformation programmes.

You will need to be able to drive operational excellence in an operational environment internally and across partner organisations, and demonstrate strong stakeholder relationship management. You should also have the ability to bring thought leadership to your area, decompose problems, collaborate, deliver sound decision making, and communicate effectively.

Benefits:

We offer a competitive salary of £85,000 per annum, a car allowance, a performance-based annual bonus, and an additional 'flexible allowance' to spend on additional benefits or to be added to your salary. You will also receive private medical insurance, life assurance, and income protection. We offer hybrid working between your home and our brand new Reading HQ office, and 28 days annual leave plus 8 bank holidays and 3 personal days annually.



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