Dispute Resolution Specialist

2 months ago


London, Greater London, United Kingdom TDS Full time
Job Description

We are TDS, a leading provider of tenancy deposit schemes and dispute resolution services across the UK. We are seeking a highly skilled and experienced Dispute Resolution Specialist to join our Adjudication team.

Key Responsibilities:
  • Dispute Resolution: Consider and adjudicate deposit disputes and other disputes, ensuring the independence and effectiveness of the adjudication process.
  • Mediation and Communication: Consider and mediate disputes via telephone or virtual communication means, representing TDS as required at industry events.
  • Business Development: Contribute to the development of new business streams in Alternative Dispute Resolution (ADR), including mediation and conciliation services.
Requirements:
  • Qualifications: Honours degree or relevant professional qualification.
  • Experience: Minimum of 4-5 years' experience in an adjudication role, preferably in a dispute resolution, complaints or regulatory environment.
  • Skills: Ability to digest large volumes of information in electronic format, knowledge of mediation and conciliation processes, and proficiency in Microsoft Office applications.
  • Personal Qualities: Strong analytical and problem-solving skills, ability to manage multiple tasks concurrently and prioritize a demanding workload.
Benefits:
  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Excellent Benefits: A range of benefits, including 33 days' holiday, BUPA private healthcare, and a pension scheme.
  • Professional Development: Opportunities for professional development and growth within the company.


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