Service Operations Assistant Manager

2 weeks ago


Reading, United Kingdom Adept Services Ltd Full time
About the Company

Adept Services Ltd is a leading maintenance company based in Reading, Berkshire. We are committed to delivering high-quality services to our customers and providing a positive working environment for our employees.

We are currently seeking a skilled Service Operations Assistant Manager to join our team. As a Service Operations Assistant Manager, you will be responsible for managing incoming calls, logging details, and prioritizing work schedules. You will also be involved in raising job cards, booking in jobs, and updating information on our database. Additionally, you will assist with general office duties such as filing, technician worksheets, and maintaining our Navision database.

The ideal candidate will have experience in handling telephone calls, dealing with customers, suppliers, and external contractors. They will also possess excellent organizational skills, computer literacy, and numeracy. Good knowledge of the local area is an advantage, but not essential.

Salary: The salary for this position is estimated to be around £32,000 - £38,000 per annum, commensurate with experience. This includes a starting holiday allowance of 25 days plus bank holidays and on-site car parking.

Key Responsibilities:

  • Manage incoming calls and log details efficiently
  • Raise job cards and book in jobs
  • Update information on our database
  • Assist with general office duties such as filing and technician worksheets
  • Maintain our Navision database

Requirements:

  • Experience in handling telephone calls and dealing with customers
  • Excellent organizational skills
  • Computer literate (database, Word, Excel, email)
  • Numerate
  • Good knowledge of the local area is an advantage


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