Hospitality and Customer Experience Assistant

4 weeks ago


Tandridge, United Kingdom Get Golfing CIO Full time
Job Description

We are looking for a highly skilled and dedicated Hospitality and Customer Experience Assistant to join our team at Get Golfing CIO. In this role, you will be responsible for delivering exceptional customer service and creating a positive customer experience in our sports facilities.

Key Responsibilities
  • Deliver exceptional customer service, responding to customer inquiries and resolving issues promptly and professionally.
  • Work collaboratively with staff and management to maintain a positive and efficient work environment.
  • Support the development of new initiatives and programs to enhance the customer experience.
  • Communicate effectively with colleagues and management to ensure seamless operational flow.
  • Be flexible to work varying schedules, including nights and weekends.
Estimated Salary

The estimated salary for this role is £26,000 - £32,000 per annum, depending on experience and qualifications.

Requirements
  • Possess a passion for excellent customer service and have proven customer-facing experience, preferably in sports or hospitality.
  • Display exceptional communication and interpersonal skills to build strong relationships with customers and colleagues.
  • Show strong organizational and multitasking abilities to manage multiple responsibilities simultaneously.
  • Demonstrate knowledge and passion for sports and related products.
  • Must be 18+ due to alcohol sales.
Benefits
  • Pension plans.
  • Training and development opportunities.
  • Free golf.
  • 50% discount on food and beverage.
  • Staff referral programme.


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