Customer Experience Champion
2 weeks ago
We're seeking a skilled Customer Experience Champion to join our team in Sheffield, working on a 12-month Fixed-Term Contract. As a key member of our Customer Delivery Operations, you'll ensure seamless end-to-end service delivery for our customers.
Our goal is to increase customer satisfaction levels, reduce time to revenue, and enhance overall customer experience.
About Virgin Media O2
We're the UK's fastest broadband network, the nation's best-loved mobile brand, and one of the country's largest companies. Our diverse teams are made up of talented individuals who strive for excellence and make a real impact.
Skillset Requirements
- Demonstrated expertise in delivering outstanding customer service, with experience in resolving complex issues and managing customer expectations.
- A proven ability to form operational partnerships with internal and external stakeholders.
- Prioritization skills to effectively manage workload, meeting deadlines and maintaining accuracy.
- An adaptable and resilient approach to ensuring data integrity and high-quality work.
Benefits Package
You'll enjoy an attractive rewards package, complete with additional benefits that support both your personal and professional life. These include flexible working arrangements, ongoing training opportunities, and exclusive discounts.
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