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Front of House Operations Manager

2 months ago

Dorchester, United Kingdom wagamama Full time
About the Role

We are seeking a highly motivated and experienced Front of House Operations Manager to join our team at Wagamama. As a key member of our management team, you will be responsible for overseeing all aspects of our front of house operation, ensuring that our guests receive exceptional service and that our team members are engaged, motivated, and meeting our high standards.

Key Responsibilities
  • Support the management team to develop and grow the front of house team, ensuring they are engaged, motivated, and meeting Wagamama standards.
  • Embody our people promise and values through your actions and behavior, inspiring and motivating your team to provide exceptional service to our guests.
  • Monitor and control the financial performance of the restaurant, ensuring that we are meeting our targets and exceeding expectations.
  • Contribute to the creation of a fun and inclusive environment, where team members feel valued and respected.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
What We Offer
  • A competitive hourly rate of £11.70, plus £2.80 average tips per hour.
  • A dedicated 4-week training program to support your growth and development.
  • Internal progression opportunities, including fully funded apprenticeship programs.
  • A £14-£25 free food allowance on every shift.
  • 50% discount at Wagamama and 30% off all other TRG brands with family and friends.
  • A pension scheme and 28 days holiday.
  • Kintsugi wellness, including access to counselors, cycle to work scheme, discounted gym and leisure activities.
  • A family-friendly policy, including 26 weeks full pay and 13 weeks half pay for expectant parents or those adopting a child.
  • Financial wellbeing support, including access to loans repaid through your salary.
What We Look For
  • A strong leader who can motivate and inspire their team to provide exceptional service.
  • A effective communicator who can build relationships with their team and guests.
  • A business-savvy individual who can monitor and control the financial performance of the restaurant.
  • A creative problem-solver who can think on their feet and make quick decisions.
  • A team player who can contribute to the creation of a fun and inclusive environment.