Store Operations Manager

4 days ago


Llanrumney Community, Cardiff, United Kingdom Tesco Full time

About the Position

At Tesco, we're committed to providing exceptional customer service and operating in a fast-paced retail environment. As a Shift Leader, you will be responsible for overseeing the store from the shop floor, ensuring seamless operations, and delivering a clean, well-stocked store that exceeds customer expectations.

Key Responsibilities

  • Run duty shifts and coordinate the team to achieve excellent customer service and store standards.
  • Be accountable for maintaining a safe working environment and ensuring compliance with company policies.
  • Effectively communicate with colleagues and management, providing regular feedback and coaching to improve performance.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance overall store performance.
  • Collaborate with the management team to set and achieve business objectives, driving the store's success.

Requirements

  • Strong leadership and communication skills with experience in a fast-paced retail environment.
  • Ability to work independently and as part of a team, prioritizing tasks and managing multiple responsibilities.
  • Excellent problem-solving and analytical skills, with a focus on continuous improvement and innovation.
  • Proven track record of delivering results, meeting targets, and driving business growth.
  • Strong customer service skills, with a focus on understanding customer needs and delivering exceptional experiences.

What We Offer

  • A competitive hourly rate and opportunities for additional payments based on location and skills.
  • A minimum of 16 guaranteed hours per week, with flexibility to work fewer hours (minimum 12) if desired.
  • Three weeks' notice of scheduled shifts, allowing for reliable planning and work-life balance.
  • Ongoing training and development opportunities to enhance skills and career progression.

Why Join Us

At Tesco, we're passionate about creating a workplace that's inclusive, supportive, and rewarding. As a Shift Leader, you'll have the opportunity to make a real difference in the lives of our customers and colleagues, while developing your skills and career in a dynamic and fast-paced environment.



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