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Control Room Operations Assistant
1 month ago
Job Summary
We are seeking a highly skilled and motivated Control Room Assistant to join our team at Centrale Shopping Centre in Croydon. As a Control Room Assistant, you will be responsible for the 'live' operation of the Mitie Team that manages the essential functions of the shopping centre.
Main Responsibilities
- Responsible for the 'live' operation of the Mitie Team that manages the essential functions of the shopping centre.
- Client emergency and evacuation procedures.
- Officer time and attendance.
- Health, safety & welfare of the Mitie site-based team.
- Business Continuity Planning centred on the continued operation of the control room and shopping centre.
- Client building security and safety.
- Providing a high standard of response to telephone and email enquiries.
- Supervision & support for all Mitie on site personnel.
- Provide timely and effective communication to all within the business including and up to the centre manager and client board level on Incidents that occur on or affect Centre.
- Update and collate incident information, Daily Reports and Flash reports.
- Serious incident tracking and management.
- Absence & lateness reporting.
- Systems Fault reporting.
- Incident management and direction of personnel with support of TL/SSM/SOM where and when applicable.
- Ensure all incidents are logged and managed effectively through to completion.
- Effectively communicate business issues to the relevant centre departments.
- Maintain the standards of the Security for access / egress and visitor regulation.
- To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property.
- Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.
- To develop and maintain good working relations with applicable local agencies and services.
- Any other reasonable request from management or client.
- Entry, completion and checking of all accident and Health and Safety reports relating to AIR2 and Safeguard.
- Ensure compliance with the CCTV Policy and audit trail.
- Ensure the issue of keys is in line with procedure and fully auditable
Requirements
- Enthusiastic and motivational.
- Punctual and reliable.
- Organised, able to make decisions.
- Honest, transparent and consistent.
- Gain and hold the respect of others.
- Have a flexible approach with a 'can do' attitude
- Good communication skills.
- Relevant industry experience while not essential is preferred, although it is expected that the candidate will be able to demonstrate an understanding of the unique features of the industry including licensing.
- Has the ability to contribute toward a team operation or can work on his own initiative.
- Able to communicate effectively and clearly at all levels within the organisation.
- A comprehensive working knowledge of all processes and procedures.
- Excellent report-writing and analytical skills with attention to detail.
- A positive attitude to dealing with people and taking on challenges
Benefits
We offer a diverse variety of benefits to our employees, including a market-leading flexible benefits scheme, a virtual GP, and a cycle-to-work scheme. We also offer a save-as-you-earn scheme, a Mitie Matching Share Plan, and a range of other benefits to support your wellbeing and career development.