Customer Service Representative
4 weeks ago
Customer Service Representative Role
About the Job
As a Customer Service Representative at Landmark Information, you will be responsible for delivering exceptional customer service to our clients. This will involve providing first-line support through direct customer contact over the telephone and proactive monitoring of the CS Help Desk email inboxes and incoming post.
Key Responsibilities
- Provide world-class customer service at all times
- Process customer orders, queries, and correspondence accurately and efficiently
- Record all queries and requests with the appropriate information, prioritization, and classification
- Provide pre-sales customer support to ensure customers purchase the most suitable product to match their requirements
- Process environmental searches accurately, efficiently, and within established SLAs
- Assess cancellation requests and issue where appropriate
- Pass on information on product turnaround times from 3rd party suppliers to customers
About You
To be successful in this role, you will be a positive and confident person with strong communication skills (both oral & written). Excellent telephone manner with the ability to maintain a calm, professional approach/tone when dealing with difficult customers and work at a fast pace.
You will also have:
- Previous administrative experience with a genuine commitment to quality customer service and customer satisfaction
- Strong PC skills, particularly MS Office and Internet technologies, knowledge of Salesforce would be an advantage
- Outstanding attention to detail and accuracy in processing
- Good scheduling skills, with the ability to organize, prioritize, plan, and follow-through on multiple concurrent tasks
- Outstanding troubleshooting skills
What We Offer
At Landmark Information, we offer a range of benefits to support your well-being and career growth, including:
- Competitive Salary
- Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
- Annual Lifestyle Allowance: £300 to spend on an activity of your choice
- Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
- Private Health Insurance: Provided by Vitality
- Group Income Protection Scheme
- Charitable Fundraising: Matched funding for your efforts
- Cycle to Work and Gym Flex Schemes
- Internal Coaching and Mentoring: Available throughout your time with us
- Training and Career Progression: A strong focus on your development
- Family-Friendly Policies
- Free Parking
Why Landmark Information?
At Landmark Information, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.
Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.
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