Sales and Operations Coordinator

4 weeks ago

London, Greater London, United Kingdom Bromcom Computers Plc Full time
About the Role

We are seeking a highly organized and detail-oriented Sales and Operations Coordinator to support our sales team in ensuring efficient operations. The successful candidate will work closely with the Sales Administration Manager and the Data Manager to provide administrative support, maintain accurate records, and check data accuracy for orders.

Key Responsibilities:
  • Order Processing: Manage the order process including creating orders, entitlements, and sending order acknowledgments. Work with the accounts team where required to ensure orders are processed correctly. Checking quality including data accuracy and other products ordered. Follow up on Order Acknowledgements that have not been viewed by customers.
  • Inbound Phone Line and Customer Enquiries: Manage queries from potential and existing customers via email and inbound sales phone line.
  • Reporting: Assist the production of weekly and ad hoc reports to support the Commercial Department. Meet with the sales teams to add new information into the departmental report as required. Provide additional data when events are completed to keep track of outcomes. Share the sales activities with the heads of sales for each team. Support the sales team with accessing information for reporting.
  • Sales Team Support: Contact schools as required to support the sales process, help with general D365 queries and admin, prepare sales proposals and contracts. Support sickness absence procedure.
  • Data Quality Projects: Support and run ad hoc data quality improvement projects e.g. updating customer contacts, checking legacy contract information.
  • Upsells: Create quotes and process for upsells including DMS storage and unlimited SMS packages: create a quote for an upgrade or add-on and process once PO received.
  • Managing Entitlements: Manually adding any extra cases needed, for example, a blank system training case for brand new schools where required. Action any requests from customer care explaining that entitlements are wrong for prehistorical accounts.
  • Demo Accounts: Manage demo accounts and get them refreshed when needed. Assign a demo account when needed for the salesperson. Add a copy of each demo account assigned in SharePoint.
  • Commercial Department Processes: Support and maintain adherence to commercial department processes including the sickness absence procedure.
Requirements:

A degree is preferred but not essential. Excellent Microsoft Word, Excel, and IT skills. Previous experience as a sales administrator and/or using a CRM system would be a plus. We offer a competitive salary of £25,000 - £30,000 per annum depending on experience.

About Us

Bromcom Computers Plc is a leading provider of education software solutions. Our mission is to provide innovative and effective solutions to support the education sector. We are committed to delivering exceptional service and building long-term relationships with our clients.

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