Technical Solutions Expert

4 weeks ago

Slough, Slough, United Kingdom Orange Business Services Full time

About the Role

As a Senior Technical Manager with a focus on Automation and DevOps, you will play a crucial role in enhancing organizational and operational efficiency for our customers by leveraging your expert knowledge. Your responsibilities will span across evaluating business processes, recommending technical solutions, and ensuring successful software development and implementation.

It is to be understood that this is a customer-facing role. The focus will be on delivering automation and managing a CI/CD pipeline of ongoing enhancements for some of the key customers in North Western Europe and beyond.

Responsibilities:

  • Collaborate with development and operations teams to design efficient automation systems to respond to specific operational efficiencies.
  • Create and maintain tools that integrate development, testing, deployment, and monitoring.
  • Ensure design can be scalable and applied to different customers with minimum effort.
  • Liaise with platform and IT teams to make sure solutions are in line with corporate directives and products development roadmaps.
  • Implement and manage tools such as Gitlab, Docker, Kubernetes, Ansible and others.
  • Develop and maintain automation scripts to enhance efficiency across the software development life cycle (SDLC).
  • Work closely with developers, testers, and system administrators to ensure smooth CI/CD pipelines for our customers.
  • Optimize collaboration and efficiency by automating build, test, and deployment processes. Particular focus needs to be made on our testing capabilities to ensure a smoother HOTO process.
  • Leverage IaC principles wherever applicable design automation solution using tools like Terraform and working in close cooperation with Orange internal Platform and Integration teams.
  • Continuously improve efficiency by driving automation in provisioning, configuration and scaling of resources. Maintain a commercial outlook to be able to estimate RoI for these automation initiatives.
  • Set up monitoring tools and alerting mechanisms to proactively identify issues.
  • Escalate alerts and manage incident response.
  • Strong scripting skills (Python, Perl, PowerShell) for automating tasks.
  • Develop custom scripts to handle deployment, scaling, and maintenance.
  • Collaborate with cross-functional teams to drive DevOps best practices.
  • Mentor team members on automation techniques and tools.

About You

Qualifications:

  • Bachelor's or Master's degree in Computer Science, Engineering, or related fields.
  • Relevant certifications such as ITIL, AWS, GCP, Cisco or DevOps are advantageous.

Skills and Experience:

  • Knowledge of key networking technology (Cisco, Aruba, Juniper etc)
  • Proficiency in python and DevOps tools.
  • Understanding of Agile methodologies and architecture design .
  • Experience with monitoring tools and alert escalation,

System Administration

  • Knowledge of Windows and/or Linux server administration.
  • Shell scripting expertise.

Automation Strategist:

  • Identify optimal points for automation intervention in the SDLC.
  • Collaborate with dedicated automation architects.

Other

  • Strong understanding of networking protocols, routing, switching, and security.
  • Deep understanding of Agile and DevOps methodologies
  • Strong understanding of telecoms and IT infrastructure, cloud services, security, and software platforms, including Infrastructure as a code.
  • Strong understanding of enterprise tooling for ITSM, monitoring and AIOps.
  • Excellent communication, team management, and decision-making skills.
  • Passionate about delivering exceptional service to customers.

Additional Information

None

Department

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

Contract

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