Service Advisor
6 days ago
Rybrook, a leading automotive retail group, is seeking an experienced Service Advisor to join their team at the brand new Porsche Centre in High Wycombe.
About the Role
The Service Advisor will be responsible for ensuring customer awareness of all products and services available, selling additional products and services as appropriate, and promoting the features and benefits of products and services.
Key Responsibilities
- Ensure customer awareness of all products and services available.
- Sell additional products, services, and repair work as appropriate to customer needs and in accordance with individual and/or team targets.
- Understand features and benefits of products and services and promote these accordingly.
- Undertake prospecting to generate additional business.
- Accurately maintain departmental systems, including customer records, job documentation, alternative transport, and customer follow-up systems.
- Carry out relevant preparation for the customer's visit, including pre-calls, print job cards, field campaigns, DISS reports, and TPIs.
- Offer extra services to every customer, including a vehicle health check, and bring their attention to any relevant current service offers.
- Visually inspect customer vehicles and loan cars, documenting any damage where relevant.
- Provide customer estimates, calculating accurate charges for all parts, labour, and service repairs.
- Promptly prepare and explain invoices following completion of work, ensuring charges/details are accurate.
- Verify and obtain copies of documentation, such as customer's driving licence or insurance documents, when issuing loan cars.
- Gain prior authorisation from the customer for completion of work, including signatures as required.
- Receive and process payments promptly and in accordance with company procedures.
- Document all warranty work as per the manufacturer's requirements and company policy.
About Customer Service
- Maintain high levels of customer satisfaction while maximising profits.
- Ensure that all customers are received promptly, courteously, and professionally at all times.
- Conduct a thorough qualification to understand customer needs and requirements.
- Communicate clearly, courteously, and promptly via appropriate media.
- Provide clear, tactful advice and explanations to customers, checking their understanding.
- Ensure that all customer requests and queries are acknowledged and dealt with or forwarded to an appropriate person promptly.
- Keep customers informed in relation to the progress of repairs, services, or any general queries.
- Manage the handover of the vehicle to the customer, providing them with a clear explanation of the works carried out on the vehicle, ensuring that they have a full understanding, using non-technical language where appropriate.
- Proactively take action where appropriate to improve the customer experience.
- Handle dissatisfied customers calmly and in a timely manner, resolve complaints with sensitivity, involve others when needed.
- Introduce any new customers to other departments as appropriate.
-
Service Advisor
4 days ago
High Wycombe, Buckinghamshire, United Kingdom Jago Consultants Full timeWe are currently working with a leading automotive dealership who are looking to recruit an experienced Service Advisor to join their growing team.Our client prides itself on delivering a consistently high standard of customer care at all times.As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with...
-
Service Advisor
4 days ago
High Wycombe, Buckinghamshire, United Kingdom Jago Consultants Full timeWe are currently working with a leading automotive dealership who are looking to recruit an experienced Service Advisor to join their growing team.Our client prides itself on delivering a consistently high standard of customer care at all times.As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with...
-
Service Advisor
6 days ago
High Wycombe, Buckinghamshire, United Kingdom YOLO Recruitment Full timeJob Summary:YOLO Recruitment is seeking a highly skilled Service Advisor to join our client's dealership in Buckinghamshire. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction and driving sales growth.Key Responsibilities:Sell additional products and services to customersEnsure customer awareness of all products and services...
-
Service Advisor
7 days ago
High Wycombe, Buckinghamshire, United Kingdom YOLO Recruitment Full timeJob Summary:YOLO Recruitment is seeking a highly skilled Service Advisor to join our client's dealership in Buckinghamshire. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction and driving sales growth.Key Responsibilities:Sell additional products and services to customersEnsure customer awareness of all products and services...
-
Service Advisor
4 days ago
High Wycombe, Buckinghamshire, United Kingdom Auto Skills UK Full timeJob Summary:We are seeking an experienced Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service.Key Responsibilities:Take service department bookings and meet and greet service customers to identify their...
-
Service Advisor
3 days ago
High Wycombe, Buckinghamshire, United Kingdom Auto Skills UK Full timeJob Summary:We are seeking an experienced Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service.Key Responsibilities:Take service department bookings and meet and greet service customers to identify their...
-
Service Advisor
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Holt Recruitment Ltd Full timeService AdvisorWe are seeking a skilled Service Advisor to join our dynamic and successful Aftersales team at Holt Recruitment Ltd.Key Responsibilities:Provide exceptional customer service and advise on service and repair work required to vehicles, ensuring a high level of customer satisfaction.Produce accurate and detailed job cards on our in-house computer...
-
Customer Service Advisor
2 months ago
High Wycombe, Buckinghamshire, United Kingdom Ascendant Recruitment Full timeTemporary E-Commerce Customer Service AdvisorMilton KeynesStarting ASAP for 5 weeksMonday to Friday, 9:00am - 5:30pm (with some additional overtime, 7am starts and a couple of Saturdays)GBP12.00 per hour + holiday payAre you passionate about luxury fashion and have experience working with renowned brands? Do you thrive in delivering top-notch customer...
-
Financial Services Advisor
6 days ago
High Wycombe, Buckinghamshire, United Kingdom Brave Human Capital Group Full timeJob SummaryWe are seeking a highly skilled and experienced Insurance and Investments Advisor to join our team at Brave Human Capital Group. As an Insurance and Investments Advisor, you will be responsible for providing exceptional service to our clients, ensuring their financial well-being and protecting their interests.Key ResponsibilitiesProvide...
-
Financial Services Advisor
7 days ago
High Wycombe, Buckinghamshire, United Kingdom Brave Human Capital Group Full timeJob SummaryWe are seeking a highly skilled and experienced Insurance and Investments Advisor to join our team at Brave Human Capital Group. As an Insurance and Investments Advisor, you will be responsible for providing exceptional service to our clients, ensuring their financial well-being and protecting their interests.Key ResponsibilitiesProvide...
-
Service Advisor
4 days ago
High Wycombe, Buckinghamshire, United Kingdom HCP INTERNATIONAL Full timeJob Summary:We are seeking an experienced Service Advisor to join our team at HCP International. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support.Key Responsibilities:Manage a service desk and provide high levels of customer serviceWork collaboratively with colleagues to deliver...
-
Service Advisor
5 days ago
High Wycombe, Buckinghamshire, United Kingdom HCP INTERNATIONAL Full timeJob Summary:We are seeking an experienced Service Advisor to join our team at HCP International. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support.Key Responsibilities:Manage a service desk and provide high levels of customer serviceWork collaboratively with colleagues to deliver...
-
Customer Service Telesales Advisor
11 hours ago
High Wycombe, Buckinghamshire, United Kingdom Dreams Ltd Full timeAbout Dreams LtdWe're a leading bed retailer in the UK, passionate about providing exceptional customer experiences. Our team is dedicated to making work a special place to be, with a people-first culture that celebrates every success, big or small.Job SummaryWe're seeking a skilled Telesales Advisor to join our Customer Services Sales team based in...
-
Customer Service Telesales Advisor
9 hours ago
High Wycombe, Buckinghamshire, United Kingdom Dreams Ltd Full timeAbout Dreams LtdWe're a leading bed retailer in the UK, passionate about providing exceptional customer experiences. Our team is dedicated to making work a special place to be, with a people-first culture that celebrates every success, big or small.Job SummaryWe're seeking a skilled Telesales Advisor to join our Customer Services Sales team based in...
-
Client Service Associate
3 days ago
High Wycombe, Buckinghamshire, United Kingdom Jago Consultants Full timeWe are currently working with a leading automotive dealership who are looking to recruit an experienced Service Advisor to join their growing team. Our client prides itself on delivering a consistently high standard of customer care at all times. As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with...
-
Client Service Associate
3 days ago
High Wycombe, Buckinghamshire, United Kingdom Jago Consultants Full timeWe are currently working with a leading automotive dealership who are looking to recruit an experienced Service Advisor to join their growing team. Our client prides itself on delivering a consistently high standard of customer care at all times. As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with...
-
Parts Advisor
6 days ago
High Wycombe, Buckinghamshire, United Kingdom Hawkfield Recruitment Full timeJob Title: Parts Advisor - Automotive Specialist Location: High Wycombe Salary: £28,000 basic - OTE £32,000 Hours:8am - 5.30pm Monday - Friday. Every other Saturday morning (Paid as overtime) Hawkfield Recruitment is currently working with a well-established automotive dealership group in the High Wycombe area. We are seeking an experienced Parts Advisor...
-
Parts Advisor
6 days ago
High Wycombe, Buckinghamshire, United Kingdom Hawkfield Recruitment Full timeJob Title: Parts Advisor - Automotive Specialist Location: High Wycombe Salary: £28,000 basic - OTE £32,000 Hours:8am - 5.30pm Monday - Friday. Every other Saturday morning (Paid as overtime) Hawkfield Recruitment is currently working with a well-established automotive dealership group in the High Wycombe area. We are seeking an experienced Parts Advisor...
-
Parts Advisor
4 days ago
High Wycombe, Buckinghamshire, United Kingdom Hawkfield Recruitment Full timeJob Title: Parts Advisor - Automotive Specialist Location: High Wycombe Salary: £28,000 basic - OTE £32,000 Hours:8am - 5.30pm Monday - Friday. Every other Saturday morning (Paid as overtime) Hawkfield Recruitment is currently working with a well-established automotive dealership group in the High Wycombe area. We are seeking an experienced Parts Advisor...
-
Parts Advisor
3 days ago
High Wycombe, Buckinghamshire, United Kingdom Hawkfield Recruitment Full timeJob Title: Parts Advisor - Automotive Specialist Location: High Wycombe Salary: £28,000 basic - OTE £32,000 Hours:8am - 5.30pm Monday - Friday. Every other Saturday morning (Paid as overtime) Hawkfield Recruitment is currently working with a well-established automotive dealership group in the High Wycombe area. We are seeking an experienced Parts Advisor...
