Consumer Law Advisor

1 month ago


Liverpool, Liverpool, United Kingdom Fqps Full time

Role Overview:

Cel Solicitors is a leading law firm in the UK, committed to delivering exceptional legal services to our clients. We are seeking a highly skilled and dedicated individual to join our team as a Paralegal.

The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively under pressure. They will also have a strong analytical mind and be able to investigate complex cases.

  • Responsibilities:
  • Manage client caseloads across telephone and email
  • Conduct root cause analysis reviews with clients to gather evidence
  • Investigate potentially fraudulent companies and individuals
  • Evaluate industry codes and protocols
  • Produce letters of claim on behalf of clients
  • Achieve team and individual targets
  • Handle complaints filed with the Financial Ombudsman

Benefits:

  • Private health care
  • Enhanced sickness entitlement
  • Enhanced maternity/paternity leave
  • Death in service from day one
  • Bike 2 work scheme
  • Company bar
  • Paid company parties
  • Birthday day off
  • 25 days annual leave + bank holidays
  • Christmas closure
  • Early finish Fridays
  • Work from home days


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