Digital Success Strategist
3 days ago
Digital Success Strategist
About the Role:We are seeking a highly skilled Digital Success Strategist to join our team. As a key member of our customer success organization, you will be responsible for managing a portfolio of core customers, utilizing data analytics and tools to build a proactive digital communication strategy with the customer's goals in mind.
This role requires a strong understanding of digital platforms and technologies, as well as excellent communication and interpersonal skills to build trust and rapport with customers.
The ideal candidate will have experience in customer success, marketing, project management, or data analytics, and be proficient in CRM tools and customer success platforms.
Key Responsibilities:- Monitor and analyze customer adoption data to identify potential churn risks, underutilization of features, and areas for improvement.
- Leverage customer data to identify trends, themes, and areas for optimization within the product.
- Gather customer feedback through surveys, interviews, and other methods to identify areas for improvement and inform product development.
We offer a competitive salary of $80,000 - $110,000 per year, depending on experience, as well as opportunities for professional growth and development.
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Digital Marketing Strategist
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Digital Product Strategist
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