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Customer Experience Team Leader

2 months ago

Smethwick, Sandwell, United Kingdom Kerry Collins Recruitment Ltd Full time
Customer Experience Team Leader

Kerry Collins Recruitment Ltd is seeking a highly skilled Customer Experience Team Leader to join their team based in Smethwick. As a key member of the team, you will be responsible for overseeing and optimising the sales order processing activities, managing a team of 5, and ensuring timely and accurate processing of sales orders for both UK and international markets.

Key Responsibilities:
  • Oversee sales order processing activities to ensure timely and accurate processing
  • Manage and support a team of 5, including credit control team
  • Manage sickness, absence, performance development, and conduct one-to-ones as required
  • Prepare monthly sales forecasting reports
  • Be the main point of contact for escalations and communication between warehouse, factory, and other internal departments
  • Attend and participate in meetings and training sessions
Requirements:
  • Previous experience working as a Team Leader, with ability to lead and motivate a team to achieve performance goals
  • Experience in a manufacturing environment and sales order processing/administration
  • Knowledge of Exports
  • Excellent communication and interpersonal abilities

Kerry Collins Recruitment Ltd offers a competitive salary up to £31,000 per annum, depending on experience, along with additional benefits package including 34 days holiday, enhanced pension scheme, perk box subscription, BHSF Health Scheme, and employee awards package.