Community Engagement Officer

2 months ago


Lincoln, Lincolnshire, United Kingdom City of Lincoln Council Full time
Job Description

City of Lincoln Council

Resident Involvement Officer

We are seeking a highly motivated and organized Resident Involvement Officer to join our dynamic team at the City of Lincoln Council. As a key member of our Resident Involvement Team, you will play a vital role in engaging with and supporting our tenants and leaseholders to contribute their views to service delivery, policy development, and other issues affecting them.

Key Responsibilities:
  • Actively engage with and support tenants and leaseholders to contribute their views to service delivery and policy development.
  • Provide support to existing tenant/resident groups, encourage new groups to form, and facilitate focus groups.
  • Support the residents' panel and encourage tenant involvement in scrutiny of services.
  • Develop and maintain effective relationships with stakeholders to ensure effective community engagement.
  • Work in partnership with relevant stakeholders to inform service planning and delivery.
Requirements:
  • Excellent customer service skills and ability to provide a high level of customer care.
  • Good communication skills, able to cope with a wide variety of situations.
  • Appreciation of local housing issues affecting the council housing sector.
  • Excellent analytical, written, and IT skills.
  • Ability to work flexibly, including evenings and weekends, to support relevant groups.
Benefits:
  • Flexible working options and flexi-time scheme.
  • Generous annual leave entitlement plus bank holidays.
  • Local government pension scheme (currently 23.4% employer contribution).
  • Employee online discount scheme.
  • Health and wellbeing support.
  • Sustainable travel options.


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