AWS Technical Solutions Architect
1 month ago
As a Technical Consultant, you will play a key role in driving customer adoption and use of AWS services. Your technical expertise and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, and risk management.
You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies and keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
We are seeking individuals with strong backgrounds in IT architecting and operations, such as OS/middleware/DB/network administration, customer center system/application management, and more. The Technical Consultant is our centerpiece of value to our Enterprise Support customers, so if you wish to be at the forefront of innovation, come join us.
Key ResponsibilitiesEvery day will bring new and exciting challenges on the job while you:
- Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud
- Complete analysis and present periodic reviews of operational performance to customer
- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Foster trusting relationships with customers, understanding their business needs and technical challenges
- Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management
- Work directly with AWS global engineering and service teams to resolve customer issues
7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / BigData / Analytics / AI,ML / Security / Open Source / Web Application Development
Strong customer focus and bias for action; and ability to work with remote teams.
Candidates must have business communication skills in Korean.
Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent work experience.
Preferred QualificationsExperience with AWS services and/or other cloud offerings
External customer-facing experience as a technical lead, with strong presenting skill to both large and small audiences
Experience in a tech support or customer escalation role
Ability to manage multiple tasks and projects in a fast-moving environment
Business communication skill in English.
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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