IT Service Desk Support Specialist
3 weeks ago
Unlock Your Career Potential as an IT Service Desk Analyst at phs Group
We're seeking a skilled and customer-focused IT Service Desk Analyst to join our team at phs Group, the leading Hygiene Services provider in the UK. As an IT Service Desk Analyst, you'll play a vital role in providing exceptional support to our end-users, ensuring their IT-related queries are resolved promptly and efficiently.
Your Key Responsibilities:
- Support our end-users with service requests and incidents via telephone, email, or our call logging system
- Manage queries related to system software, applications, and hardware
- Follow customer issues through to their conclusion to ensure resolution
- Log, document, and update contacts and actions to support the customer
- Escalate unresolved issues to the appropriate engineer with concise details and actions
- Assist in creating technical documents, training material, and work/focus groups
What We're Looking For:
- Experience in an IT Service Desk environment (highly desirable)
- Strong knowledge of MS Office products
- Good understanding of common technologies in the desktop user environment
- Understanding of ITIL practices
- Excellent verbal, written, and communication skills
- Brilliant customer service skills – calm, positive, professional, and a great listener
- Good organisation and time management skills
- A natural inclination to find resolutions and work effectively within a team
What We Offer:
- A competitive salary of £23,795.20 in a permanent full-time position
- No weekend or evening working – great hours Monday to Friday (40 hours a week)
- Opportunities to develop your career in a successful, market-leading company
- Training opportunities to expand your skills
- Apprenticeship opportunities on completion of the probationary period
- Remote working from home may be possible after completion of the first 6 months of employment
- 23 days holiday plus bank holidays (31 days in total)
- Buy/Sell holiday scheme
- Amazing employee discounts with major supermarkets and retailers
- Free parking onsite
Why phs Group?
We're a great place to work – a successful, market-leading company with a friendly, supportive atmosphere. You'll be joining a brilliant team who support each other as well as other colleagues. We have great hours, a good salary, and a fabulous list of benefits that continues to grow.
Are You the Right Fit?
If you're technically minded, enjoy helping and supporting people, and are looking for a career rather than a job, this is the role for you. We're looking for someone who enjoys resolving queries and helping colleagues. If you're reliable, love resolving technical issues, and are looking for a stable career in an established, successful company, you're just the kind of person we're looking for.
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