Software Support Specialist
2 weeks ago
Software Support Specialist
About the Role:We are seeking a skilled Software Support Specialist to provide technical assistance and resolve issues in our software.
Key Responsibilities:- Troubleshoot: Investigate and resolve bugs, functionality issues, and data discrepancies in the software by analyzing error messages, logs, and user feedback.
- Collaborate: Work closely with the development team to reproduce and fix issues, ensuring seamless system operations.
- Communicate: Provide timely and effective support to clients, explaining complex technical concepts in an easily understandable manner.
- Bachelor's degree in Computer Science or related field.
- 2+ years of experience in software support or related role.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
$80,000 - $110,000 per year, depending on experience.
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