Software Support Specialist

2 weeks ago


Portadown, United Kingdom Henderson Scott Full time
Job Title:

Software Support Specialist

About the Role:

We are seeking a skilled Software Support Specialist to provide technical assistance and resolve issues in our software.

Key Responsibilities:
  • Troubleshoot: Investigate and resolve bugs, functionality issues, and data discrepancies in the software by analyzing error messages, logs, and user feedback.
  • Collaborate: Work closely with the development team to reproduce and fix issues, ensuring seamless system operations.
  • Communicate: Provide timely and effective support to clients, explaining complex technical concepts in an easily understandable manner.
Requirements:
  • Bachelor's degree in Computer Science or related field.
  • 2+ years of experience in software support or related role.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
Compensation:

$80,000 - $110,000 per year, depending on experience.



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