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Technical Implementation Specialist

1 month ago

Manchester, United Kingdom PHMG Full time

Technical Implementation Specialist

Office based (Manchester) – Monday to Friday

Hours: 8.45am – 5.15pm

Contract – 12 Month FTC

Salary: £30, OTE

As a Technical Implementation Specialist, you'll provide technical support during the implementation of bespoke audio branding services for our clients' telephony systems. With support from our expert internal engineering team and 3rd party providers, you'll be committed to delivering the best experience possible, ensuring clients experience the world-class service we're known for.

Working together with our dedicated Account Managers, you'll gain a detailed understanding of each specific client case and determine the best strategy to upload our productions.

Your work will be directed through our CRM systems and project cases, so we'll make the best use of your organisation skills and ability to prioritise your own time. You'll have a detailed training plan to develop your technical skills. What we ask is that you bring the passion, hard work and drive to be successful.

What you'll be doing:

  • Organising and coordinating technical implementation work with external sub-contractors, in-house engineers, or other internal teams
  • Logging into client telephone systems remotely to implement changes to the call flow or to upload new audio productions.
  • Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors
  • Managing and updating all project work into the CRM and related project cases

What you'll need:

  • Strong communication skills
  • A highly organised approach to your work
  • Experience working with multiple departments both internally and externally.
  • Experience of working in a telecoms environment would be advantageous

What you'll get in return:

  • Competitive salary and rewards
  • Career development and progression directly linked to your performance
  • Free gym membership at PureGym
  • Smart pension scheme
  • Critical illness cover
  • Life assurance
  • Birthday gifts and time off to celebrate
  • Creative, spacious offices with breakout areas and bar
  • Dry cleaning and tailoring service
  • Cycle to work scheme
  • Fundraising initiatives for our registered charity – the PHMG Foundation