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Payment Engagement Manager

1 month ago

Swindon, Swindon, United Kingdom Edenred Full time

At Edenred, we are seeking a highly skilled Payment Engagement Manager to join our growing Market Success business unit. As a key member of our PayTech Market Success organization, you will serve transversally the delivery across 3 business lines, bridging PayTech's Product expertise and platform with client engagement for project and service delivery.

The Payment Engagement Manager is responsible for carrying out high-level requirements documentation, business analysis, and liaising with the PayTech Product and Engineering teams. This involves proposing solutions to meet client requirements, identifying gaps in PayTech offering and/or project delivery scope, and advising on re-using existing services where possible - all whilst aligning with PayTech Tech and Product roadmap.

Key Responsibilities:

  • Support the implementation of PayTech Go to market delivery across all business lines.
  • Provide added value to the business lines using a combination of payment expertise and knowledge of PayTech services, to offer solutions to requirements, ideally using standard out of box solutions.
  • Capturing client requirements and documenting them in a clear and concise manner for PayTech Product consumption.
  • Produce functional specifications in sufficient detail for implementation and testing as part of Go to Market delivery.
  • Documenting processes, product solution overviews, case studies, and brochures to support project and service delivery as and when required.
  • Ensure requirements are delivered to technical teams by solving product triage queries with all prerequisites/administration complete.
  • Overall client satisfaction for Edenred business line.

Requirements:

  • Strategic vision for operations and experience in a highly technological environment.
  • Strong leadership base on values and people respect. Motivator – happy to work in a fast-paced environment.
  • Strong communications skills – both written and verbal, and able to adapt language to business and tech audiences.
  • Strong experience on account management.
  • Experience in a corporate client-facing role.
  • Strong problem solving and decision-making skills.
  • Manage several requests and parallel work streams encompassing IT and ancillary activities.

Why Edenred PayTech?

We are a subsidiary of the Edenred group, a Mastercard Principal Member, and an FCA Electronic Money Institution, offering a range of cutting-edge services including Payment Processing, UK and SEPA banking solutions, BIN sponsorship, and eWallet provisions.

We work with various clients across Challenger Banking, Corporate Benefits, and Retail and Travel services.

As an Edenred employee, you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.

What you will get:

  • 25 days annual leave plus Bank Holidays, with an additional 5 days at 5 years' service, and 1 day a year up to 35 days in total.
  • Hybrid working environment.
  • Income protection.
  • Life insurance (4x salary).
  • Wellbeing Employee Assistance Program (extended access to family members).
  • Employee discount shopping platform.
  • Digital learning platform.
  • Complimentary fruit and other 'in-office' snacks & and refreshments.
  • Volunteering programme.
  • Social events.
  • Pension Scheme – employer 6% with minimum employee contribution 3%.
  • Discretionary bonus scheme based on company and personal performance.
  • Holiday trading scheme (buy or sell up to 5 days).
  • Medical & international travel cover (leisure and action sports).
  • Monthly gym allowance.
  • Employee referral bonus scheme.
  • Season ticket loan.
  • Cycle to Work scheme.