Service Delivery Manager
4 weeks ago
About the Job
We are seeking an experienced Service Delivery Manager to join our client's team in Aberdeen. The successful candidate will be responsible for leading a team of engineers and ensuring that customers are supported 24/7, including 3rd party systems in accordance with SLAs.
Key Responsibilities
- Lead a team of engineers to deliver high-quality services to customers.
- Ensure that customers are supported 24/7, including 3rd party systems in accordance with SLAs.
- Work with different stakeholders, engineers, project managers, and sales teams to ensure that customer requirements are met in line with all contract expectations.
- Ensure that software fixes are made available as and when appropriate.
Requirements
- Minimum of 4 years' experience in a similar role.
- Good knowledge of Aveva PI and any applicable 3rd party software.
- Good knowledge of Microsoft Office products: Word, Excel, PowerPoint, Visio.
- Good knowledge of Project Planning Tools - e.g. MS Project.
- Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager.
- Previous experience working within Systems Integration.
- Demonstrable experience of successfully leading a team.
Skills and Abilities
- Excellent analytical skills.
- Excellent verbal and written communication skills.
- Ability to estimate, plan and manage activities, services, and projects.
- Strong understanding of formal technical documentation.
- Proactive approach to delivery, development, and improvement.
- Excellent knowledge and understanding of Quality Management System procedures - able to support Quality Audits.
- Capable of managing others to achieve successful outcomes as a team.
- Ability to lead and motivate colleagues to drive success.
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